Retail Template


Cert III in Retail Services

Develop Retail skills that the Business world value highly

This qualification reflects the role of frontline retail team members who use a defined and limited range of operational skills to undertake workplace activities. They are involved in mainly routine and repetitive tasks and work under direct supervision of others.

This qualification provides a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants.Individuals with this qualification are able to perform roles such asfrontline team member, customer service assistant and point-of-sale operator.

Work would be undertaken in various retail store settings, such as specialty stores, supermarkets, department stores, retail outlets and quick service restaurants.

Download Program Descriptor


Throughout this course our expert trainer will work with you to:

  • Engage customers
  • Communicate in the workplace
  • Organise your personal work
  • Advise on products and services
  • Customer service ‘going the extra mile’
  • Workplace related product knowledge
  • Sales techniques

Focus on Knowledge & Support

What will make your training program stand out is how we teach and what you learn. Our programs give you flexibility to study whilst remaining in your workplace connected with your staff and peers. You will be able to take advantage of the best knowledge and learning in order to achieve your goals. At Workplace Training Strategies you will gain knowledge and put it to practice

We Come To You

No need to leave your workplace we will come to you. At WTS we believe that to understand your business needs we need to be in your environment. Our hands-on learning and training techniques will be tailored to your business at your venue.

Find out more about our courses