WORKFORCE TRAINING SCORECARD

Training is an investment. But if apprentices aren’t completing, new staff aren’t settling in, managers aren’t confident, or workplace performance isn’t improving, it can be difficult to know where the problem starts.

That’s why we created the Workforce Training Scorecard — a simple way for employers to take a step back and look at their current training approach.

Take the 5-Minute Scorecard

Answer 10 practical questions about your current workforce training approach and receive your score at the end.

When you're ready, click Start Quiz below.

Why did we create the Workforce Training Scorecard?

Many businesses are investing in training without having a clear way to know whether it is actually working.

An apprentice may be enrolled, but are they progressing?

New staff may be inducted, but are they getting the support they need to settle into the workplace?

Training may be happening, but is it consistent? Is it improving workplace performance? Do managers know how to coach and support their people?

These are the questions behind the Workforce Training Scorecard.

We created it to give employers a simple starting point — a way to look at their current training approach, identify areas that may need attention, and decide what they want to do next.

The Scorecard isn't a test of your employees. It's a snapshot of your training approach.

10 QUESTIONS

  • Apprentice completion
  • Onboarding
  • Training consistency
  • Progress tracking
  • Training vs Performance
  • Workplace efficiency
  • Manager capability
  • Funding awareness
  • Provider support
  • Career development

WORKPLACE TRAINING STRATEGIES

Training that works in the workplace

Workplace Training Strategies (WTS) is an Australian Registered Training Organisation, RTO 21859, working with businesses across baking, retail, hospitality, customer service, leadership and management.

We work with employers and learners to deliver nationally recognised training that fits the workplace and supports learner progression.

Our approach starts with understanding what is actually happening in your workplace — not simply enrolling people into a qualification.

We look at how training is delivered, how learners are supported, how progress is monitored and how training connects with the work people are actually doing.

The goal is to help employers make informed decisions about their training and give learners the support they need to progress.

EMPLOYERS

Practical training support
Help with training arrangements, learner progression, workplace requirements and training options.

LEARNERS

Support through the qualification
Training, assessment and support designed to help learners progress through their qualification.

BUSINESSES

Training for future capability
Qualifications and development pathways that support workforce skills, management and progression.

THE PEOPLE BEHIND THE CONSULTANCY

Leadership with training and industry experience

Workplace Training Strategies brings together vocational training, industry experience and business expertise to help employers make better decisions about their workforce training.

Our consultancy is led by Charmaine and Norman, who work with businesses to understand their challenges, identify opportunities and connect them with practical training solutions.

CHARMAINE OLIVER

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CEO

Charmaine is a training industry specialist and business advisor with over 20 years of consulting and leadership experience.

As CEO of Workplace Training Strategies, she brings extensive experience in strategic business growth, training and development, business turnaround strategies and organisational improvement.

Her career includes establishing consulting organisations, developing and operating award-winning hospitality and retail venues, and implementing organisation-wide training and development.

Her expertise includes Learning & Development, Business Growth Strategies, Training and Education Management.

NORMAN CLEGG

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CFO

Norman brings more than 45 years of experience in global retail and manufacturing to Workplace Training Strategies.

His career includes leadership and operational experience with global brands including Calvin Klein, Levi Strauss, Tommy Hilfiger and Ralph Lauren, as well as change management work with Target and other Australian companies.

Throughout his career, Norman has worked across business operations, supply chain efficiency, profit growth, leadership and organisational change across multiple continents.

His expertise includes Leadership, Team Development and Strategic Management, which he brings to WTS alongside his role as CFO.

A broader team behind the consultancy

Charmaine and Norman lead the consultancy, but WTS is supported by a broader team of trainers and industry professionals who work across our training programs and qualifications.

This means employers can access both strategic business advice and practical training expertise, depending on what their workforce needs.

OUR TRAINING PROGRAMS

Training for your workplace

WTS delivers nationally recognised training across baking, retail, leadership and management, supporting employers and learners at different stages of their workforce development.

BAKING

FBP30421
CERTIFICATE III IN BREAD BAKING
Develop specialist skills and knowledge for working as a bread baker, with a focus on producing bread products in a commercial baking environment.
FBP20221
CERTIFICATE II IN BAKING

Build foundational baking skills for work as a baker's assistant in a commercial baking environment, including food preparation, basic bread production, workplace safety and supporting bakery operations.

FBP30321
CERTIFICATE III IN CAKE AND PASTRY
Develop the practical skills and knowledge needed to work as a pastry cook producing cake, pastry and biscuit products in a commercial baking environment.
FBP30521
CERTIFICATE III IN BAKING
Develop broad baking skills across bread, cake, pastry and biscuit production for work in a commercial baking environment.

RETAIL

SIR40316
CERTIFICATE IV IN RETAIL MANAGEMENT
Develop the skills to lead frontline teams and manage day-to-day retail operations, with pathways into roles such as store manager, department manager and assistant store manager.
SIR30216
CERTIFICATE III IN RETAIL
Develop broader retail skills in customer engagement, store operations and workplace responsibilities, with pathways into roles such as retail supervisor, team leader and senior sales assistant.
SIR20216
CERTIFICATE II IN RETAIL SERVICES
Build practical entry-level retail skills for roles involving customer service, point-of-sale, product and service advice, workplace communication and everyday retail operations.

LEADERSHIP & MANAGEMENT

BSB40520
CERTIFICATE IV IN LEADERSHIP AND MANAGEMENT
Develop leadership and management capability for emerging leaders and managers, including leading teams, supporting others, organising work and responding to workplace challenges.
BSB50420
DIPLOMA OF LEADERSHIP AND MANAGEMENT
Develop advanced leadership and management capability, with a focus on planning, organising and monitoring work, supporting teams and applying solutions to complex workplace challenges.
BSB80320
GRADUATE DIPLOMA OF STRATEGIC LEADERSHIP
Develop advanced strategic leadership capability for senior leaders and managers, with a focus on strategic thinking, organisational performance, leadership and managing complex workplace environments.